Resources Library

Everyone has biases. Learning about them and understanding how to mitigate them more effectively helps lead to a better customer experience. But, how can dealerships navigate this sometimes confusing subject matter? Don’t worry, we have a solution!

Toyota Social Innovation has partnered with Multi Learning Solutions to provide Unconscious Bias training at Toyota and Lexus Dealerships. This exciting initiative also includes a DEI Tool Kit Portal for employees that contains engaging and educational DEI content and tools.

The DEI Tool Kit Portal is for:

– Dealership employees who would like to understand what unconscious bias is and how it impacts sales and service at the dealership

– Dealership employees who have taken Managing Unconscious Bias training at their dealership and would like to further their understanding of unconscious bias 

Click on the resource links below to increase your understanding on how you can reduce unconscious bias at your dealership and increase sales and customer satisfaction


  • National Minority Supplier Development Council (NMSDC)
  • Women's Business Enterprise National Council (WBENC)
  • Woman Owned Small Business (WOSB)

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26677 West 12 Mile Road
Southfield, Michigan 48034
Phone: (248) 358-6918

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